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Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange. Depending on the product purchased you may have to refer to the manufacture for all warranty/return issues. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as foodstuffs, gift vouchers, downloadable software & some cooking fuels cannot be returned. We also cannot accept products that are hazardous materials, flammable liquids or gases.

To complete your return, we require a the following:

Receipt or proof of purchase,

Valid reason for return,

Name, Address, Valid phone number and email address.

There are certain situations where only partial refunds are granted:


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

If for any reason we cannot fulfill your order/delivery we will offer a full refund or the option to wait until the stock becomes available.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:

Live Alfresco, Lodge Farm, Kenninghall, Norfolk. NR16 2DL.


Shipping returns

To return your product, you should post your product to:

Live Alfresco, Lodge Farm, Kenninghall, Norfolk. NR16 2DL.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returned products should be adequately packaged to avoid any damage occurring during transit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.